Jones Lang LaSalle Building Operations Private Limited (CIN:U74140DL2002PTC117573 ),
a company registered under the Companies Act, 1956 having its registered office at No.1110, 11th Floor,
Ashoka Estate, 24, Barakhamba Road, New Delhi - 110001, India, which shall unless repugnant to the context or meaning thereof mean and includeour permitted assigns(hereinafter referred to as
"Company", "We" or "Us" "Our"
) respect the privacy of its users which include its registered ResidentsResidents= residents and other non-registered users, (hereinafter referred to as "Users"
where the context requires "You" or "Your", "Yourself"
) accessing, offering, listing, selling or purchasing products or availing services onmobile application of the Company, any successor website/applications,
any website/application of the Company's affiliates and associate companies or any other channel facilitated and permitted by the Company ("Platform
") inform You of what User Information We collect from You through the Platform, how We collect the information, how We may use it, the steps We take to protect it and other
general terms relating to privacy of User Information.
1.Acknowledgment and consent
IF YOU DO NOT AGREE PLEASE DO NOT USE OR ACCESS THE PLATFORM.
for the Residentsand as applicable.
By registering, accessing and/or merelyusing the Platform, any of its pages, services offered through Platform and any other services related to Company being offered through Our other co-branded website or
personal and non-personal information (collectively "User Information") in accordance with the terms contained hereunder. You further agree that such collection, use, storage and transfer of the User Information
shall not cause any loss or wrongful gain to You or any other person.When You submit User Information on the Platform, it shall be deemed that You have granted Us the right to collect, store, process, handle and
2. Collection of User Information
We collect Your Information as follows:
Information You Provide to Us
The information We collect on or through the Platform shall include inter alia:
(a) "Personal Information"
which includes any information/documents/details that relates to a natural person or an artificial person, which either directly or indirectly, in combination with other information
available or likely to be available with Us, is capable of identifying such person including but not limited to the details pertaining to Your name, parentage, gender, marital status, address,
date of birth/incorporation/registration, email address, gender, contact number/mobile number, user ids, passwords, identification codes,Your Transactions on or through the Platform, photograph,
signature image, Your financial information including but not limited to details of Your bank account, debit/credit or other payment instruments, IP address or any other information and documents/ information
provided, uploaded, shared by Youwhile using of the Platform or during the registration process (including inter alia your PAN details, TAN details, details of incorporation, government and business related
approvals/ consents/ licenses, tax certificates, invoices, reviews, photographs, comments, lists, followers, the users You follow, current and prior purchase, contact or notification information, and other
information in Your account profile)on the Platform, if any,communications between You and other Residents, users, sellers or merchants through thisPlatform; participation by You in a survey, poll, sweepstakes,
contest or promotion scheme; Your request for certain features (e.g., newsletters, updates or other products/ services); metadata and other information associated with other files stored on Your mobile device.
This may include, for example, photographs, audio and video clips, personal contacts and address book information, your communication with Us and any other items of ‘sensitive personal data or information'
as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 enacted under the Information Technology Act, 2000.
(b) "Non-Personal Information"
which includes any information other than Personal Informationas may be collected by Us from Your use or visit of the Platform and may include your geographical information,
location, details of your network service provider, details of computer and operating system/device, Unique mobile device identifier the type of browser, browsing history, search details such as search terms
you have looked up, Information collected through cookies,time and duration of Your visit of any website, information provided by You (such as ratings, reviews, tips, photos, comments, likes, bookmarks, friends,
lists, etc.) to be published or displayedon publicly accessible areas of the Platform, or transmitted to other Users of the Platformor third-parties, in case of mobile application users, the online or offline status of
Your application or any other information.
Information received from Third Parties
We will be collecting, processing and storing Your User ID associated with any social media account (such as Your Facebook and Google account) that you use to sign into the Platform or connect with or use the
Also, information will be collected about You from third parties such as partners, marketers, third-party websites, and researchers.
Other tools and Cookies
We, and third parties with whom We partner, shall use pixel tags, cookies, web beacons, mobile device IDs, "flash cookies" and similar files or technologies to collect and store information in respect to Your use of
and third-party websites and the Platform. A cookie can be understood as a small text file that is stored on Your computer/ mobile that enables Us to recognize You when You visit the Platform, website, store
Your preferences and settings, enhance Your experience by delivering content and advertising specific to Your interests, perform research and analytics, track Your use of the Platform, and assist with security and
administrative functions.A pixel tag (also called a web beacon) can be understood as a small graphic with embedded invisibly on a webpage (or an online ad or email) and a unique identifier and is used to count
or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on Users' computers.Additionally, you may encounter cookies or other similar devices on certain pages of
privacy policies for information about third parties' cookies and other practices. We do not control the practices of such third parties/ partners and their privacy policies/ cookies policies which govern their
interactions with You.
To browse anonymously, you may set your browser to disable cookies or delete cookies. Most cookies are session cookies that are automatically deleted from Your hard drive when You close the browser.
or any reason whatsoever for these third-party cookies.
2. Use of User Information
User Information collected from You can be used by Us for various purposes including inter alia:
(i) Verifying Your identity;
(ii) Facilitating Your use of the Platform;
(iii) To connect you with the Residents/service providers and to facilitating successful sale and purchase of the Services from the Platform;
(iv) Responding to Your queries or complaints or to fulfil Your requests for information about the services and solutions that We offer and the process relating to the same;
(v) Providing You with information about the Company and to send You information, materials, and offers from the Company;
(vi) Sending You surveys and marketing communications that the Company believes may be of interest to You;
(vii) Personalizing Your experience on the Platform;
(viii) Helping You address trouble- shooting problems;
(ix) Providing You with related customer service;
(x) Conducting internal reviews and data analysis for the Platform (e.g., to determine the number of visitors to specific pages within the Platform);
(xi) Sharing such information with third parties that We consider may have goods or services that are of interest to You;
(xii) Improving the content on the Platform;
(xiii) Protecting the integrity of the Platform;
(xiv) To contact You regarding third party services/ goods, offers, to understand Your preferences, requirements;
(xv) To respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.
(xvi) To detect and protect any error, hacking, fraud, commercial and identity checks;and
(xvii) To enable a potential Residents or investor to evaluate the business of the Company;
(xviii) To permit third parties who may need to contact Users who have bought products from the Platform to facilitate installation, service and any other product related support;
(xix) To send You important information regarding the Platform, changes in terms and conditions, user agreements, and policies and/or other administrative information;
(xx) Any other purpose as required in connection with the Platform.
3. Sharing & Disclosure of the User Information
You hereby unconditionally agree and permit that we may share User Information with such third parties as are required for: (a) the purposes of providing You with the services on the Platform, and may
be subject to the practices of such third parties; or (b) facilitating the services on the Platformby You, to grow Our business which may include our affiliates, strategic partners, investors, suppliers, and
service providers as the case maybe. The User Information may be saved in servers inside or outside India, at Our sole discretion. UserInformation collected from You or on/ through the Platform may
be disclosed to and/ or for various purposes including inter alia:
(i) For legal purposes, requirements, to comply with applicable laws;
(ii) To Our affiliates, subsidiaries and related parties;
(iii) To Our vendors, Residents contractors, service providers and other third-parties and persons who are bound by contractual obligations to keep personal information confidential and use it only for
the purposes for which We disclose it to them;
(iv) Usages mentioned above;
(v) Any person for maintaining security, operating Platform, to enquire or protect from any fraud, hacking;
(vi) To third-parties to market their products or services to You;
(vii) For any other purpose in connection with the aforesaid;
(ix) If the disclosure, in Our believe, is necessary or appropriate to protect Our rights, property, or safety, customers or others. This will include exchanging information with other companies and organizations
for the purposes of fraud protection and credit risk reduction; and
(x) To grow Our business/ Platform and/ or help Us serve better.
In addition to the above, the Company reserves the right to disclose information when required by law. We will disclose such information wherein, we have a good-faith belief that it is necessary to comply with
a court order, ongoing judicial proceeding, or other legal process served on Us or to exercise Our legal rights or defend against legal claims.
4. Payment Card Information
To avail certain services through the Platform, we may require credit, debit card and/ or internet banking account information. Hence, by submitting Your credit, debit card and/ or internet banking account
information through the Platform, you expressly consent to the sharing of Your information with the sellers/ merchants, third-party payment processors, payment gateways, payment aggregators and other
third-party service providers (including but not limited to vendors who provide fraud detection services to Us and other third parties).
5. Security Precautions
To prevent any form of unlawful interception or misuse of User Information, we use reasonable physical, electronic, and managerial procedures to safeguard and secure the User Information collected. We
use reasonable secure and technologically appropriate measures, in compliance with the Information Technology Act, 2000 and the rules related thereto to protect You against loss or misuse of Your User
Information including internal reviews of data collection, storage and processing practices and other reasonable security measures which are equivalent to security measures that the Company uses to protect
its own confidential information. We have in place a secured server for all Your transactions on the Platform, which, if required to be accessed, are accessible only by the authorized personnel of the Company.
However, as You are aware, no internet site is completelyfree of security risks and We do not make any representation in respect of the same. We shall not be liable, in case of any security breach of Your User
Information and You shall not have any claims against Us in this regard.
We do not warrant that the Platformor any electronic communication made by Us is free from virus or other harmful effects. In the event of any errors in transmission or due to an act of a third party, we shall
have no liability. You explicitly agree that YOU, HEREBY ACKNOWLEDGE, ACCEPTAND AGREE THAT PROVIDING PERSONAL AND COMMERCIAL INFORMATION IS AT YOUR OWN RISK AND THAT THE COMPANY
WILL NOT BE HELD LIABLE FOR ANY LOSSES OR DAMAGES INCURRED. You agree and confirm that Your User Information may be transferred, processed and stored across National and International borders.
You hereby confirm that You have been made aware of the security measures undertaken by Us and You expressly consent to Us storing, handling, using Your User Information.
NOTWITHSTANDING ANYTHING CONTAINED HEREIN, WE SHALL NOT BE LIABLE OR RESPONSIBLE FOR DISCLOSURE OF YOUR INFORMATION DUE TO ERRORS IN TRANSMISSION, UNAUTHORIZED THIRD-PARTY
ACCESS, OR OTHER CAUSES BEYOND OUR CONTROL OR FORCE MAJEURE EVENTOR HACKING. You should not share Your user name, password, or other security information relating to Your account with anyone.
If We receive instructions using Your user name and password, wewill consider that You have authorized the instructions.You agree and confirm that Your User Information may be transferred, processed and stored.
6. Undertaking and Representation
You hereby undertake and confirm that you the information provided by you to the Company at the time of registration or thereafter shall be accurate, correct, valid and subsisting information/documents at the
time of registration on the Platform and anytime thereafter, and You have all the rights, permissions and consents as may be required to provide such Information to the Company. You further confirm that Your
providing the said information and consequent storage, collection, usage, transfer, access or processing of such information by the Company same shall not be in violation of any third-party agreement, laws,
charter documents, judgments, orders and decrees.
You shall indemnify and keep indemnified the Company, its officers, directors, employees, associates, contractors, representatives or agents from and against all claims resulting from the collection, storage or
otherwise. The Company shall be entitled to remove any such detail/information/registration data you posted even without any prior notification.
7. Use of Platform
This Platformis not intended for Users under the age of 18 years. We do not knowingly collect any personal information from persons under the age of 18 years or market to or solicit information from anyone
under the age of 18 years.
We allow third party websites to advertise on the Platform, from time to time and serve advertisements to You. Such third parties may use Your Information (excluding Your name, address, contact number and
e-mail address) to display advertisements to You of services or products which may be of interest to You.
9. Links to other third-party sites
'Overview by JLL' App is powered by our partner MyAashiana Management Services Pvt Ltd.('Zipgrid' - www.Zipgrid.com). Further, the app does use services provided by Third-party Service Providers that may collect information used
to identify you. We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform users of this Service that Zipgrid and these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
- Zipgrid - https://zipgrid.com/privacy-policy/
- Google Services - https://policies.google.com/privacy?hl=en-US
- Google Play Services - https://play.google.com/about/play-terms/index.html
- Firebase Services - https://firebase.google.com/support/privacy
- Applozic - https://www.applozic.com/privacy.html
- Zoho Services - https://www.zoho.com/privacy.html
10. Intellectual Property Rights
All contents on the Platform, including graphics, text, icons, interfaces, audio clips, logos, images, reviews, comments and software is the property of the Company and/or its content suppliers and is protected
by Indian and international copyright laws and other applicable intellectual property laws. Any use, including the reproduction, modification, distribution, transmission, republication, display orperformance, of
the content on this Platform can only be made with the express written permission of the Company. All other trademarks, brands and copyrights other than those belonging to the Company, belong to their
respective owners and are their property.You shall not modify the paper or digital copies of any materials you have printed off or downloaded in any way on or from the Platform, and you must not use any
illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.YOU MUST NOT USE ANY PART OF THE CONTENT ON THE PLATFORM FOR COMMERCIAL PURPOSES
WITHOUT OBTAINING A WRITTEN LICENCE TO DO SO FROM US OR OUR LICENSORS. IF YOU PRINT OFF, COPY OR DOWNLOAD ANY PART OF THE PLATFORM IN BREACH OF THE TERMS HEREOF, YOUR RIGHT TO
USE THE PLATFORM WILL CEASE IMMEDIATELY AND YOU SHALL, AT OUR OPTION, RETURN OR DESTROY ANY COPIES OF THE MATERIALS YOU HAVE MADE.
CHANGES IN THE LAW, OUR DATA COLLECTION AND USE PRACTICES, THE FEATURES OF OUR SERVICES, OR ADVANCES IN TECHNOLOGY. These changes will become effective immediately on posting. Please check
consent and acceptance of those changes.
12. Force Majeure
attributable to a Force Majeure Event. A "Force Majeure Event" shall mean any event that is beyond the reasonable control of the Company and shall include, without limitation, sabotage, fire, flood, explosion,
acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, technical snags, unauthorized access to computer data and storage device,
technical snags and breach of security and encryption or any similar happenings.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an
If you want to remove your contact information from all Platform, newsletters, please visit: firstname.lastname@example.org
14. Account closure and information
You can close Your account (If created) by visiting our Helpdesk team.We will remove Your account profile, BUT WE MAY RETAIN INFORMATION ABOUT YOU FOR THE PURPOSES AUTHORIZED UNDER THIS
If You delete Your User Information from thePlatform, copies of Your information may remain viewable in cached and archived pages or might have been copied or stored by other users of Our websites/ servers.
+91 9579474743 for voice and +91 7045906030 for WhatsApp. All support queries will receive initial response within maximum 24 business hours of Company receiving the request. Business hours are 8AM to 8PM,
IST. Support SLAs are available to all Residents covered by the Terms. Support SLAs are not available to Residents on Trial, or any other UnPaid Usage mode.